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Assess the situation
Describe the device, what changed and any messages or symptoms you noticed so we can discuss the options.
Files & data
Help finding a way back to important files.
If files have gone missing or a storage device is no longer accessible, get guidance on possible recovery steps and protecting what remains.
Tell us what you need ↗Support for home and business technology
How we can help
Practical support for your setup.
Losing access to important files is stressful. We will ask what happened, understand the device and help you consider suitable recovery options and sensible next steps.
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Recovery guidance
Explore possible routes for recovering files from an inaccessible or affected storage device.
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Protect what remains
Get practical guidance on handling the device and planning backups to reduce future disruption.
Recovery is not guaranteed. Possible results depend on the storage device, the type of failure and what has happened since files became inaccessible. Avoid unnecessary changes to the device before getting advice.
A clear path forward
Start with what’s happening.
We’ll listen, help you understand your options and work toward a solution that suits your needs.
Tell us about your setup.
Share the issue or goal, the devices involved and what you have already tried.
Choose a sensible next step.
We’ll discuss practical options and make the process clear before work begins.
Get your technology moving.
Work through the agreed setup or troubleshooting and get back to what matters.
Need a hand with lost or inaccessible files?
Tell us what you’re trying to do and we’ll help you figure out the next step.